Account verification

Verification confirms the identity of individuals and businesses before Live mode is enabled. Sandbox remains available throughout the process so you can build and test without waiting for review.

Individual accounts

Provide legal name and address, a government ID (passport, national ID, or driver's license), and a 6-second face selfie recorded in our camera. We compare a still from that clip to the photo on your ID. After approval, connect a payout destination under Dashboard → Payouts (separate identity check). Individual accounts cannot accept payments of $1,000 or more.

Business accounts

In addition to owner identity, upload business registration documents and optional tax documentation. Business accounts may accept higher ticket sizes after approval.

What to upload

Identity step requires an ID front photo and a 6-second face selfie recorded in our camera — you do not pick a photo from your folder. National ID and driver's license also need the back of the document. Proof of address is optional. After Rollo approval, connect payout destinations under Dashboard → Payouts — that is separate from this account verification.

Statuses

  • in_progress — information still being collected
  • under_review — submitted for review
  • needs_info — additional documents requested
  • approved — Live mode available
  • rejected — Live mode remains locked